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1.7

I have a consultant coming to town for a week and needed to reserve a car for him. I went to CarRentals.com and located the car I wanted to reserve.

I entered our consultant's name as the driver, and my name and address as the credit card holder. I prepaid the rental as I didn't want our consultant in incur this cost. Only upon completing the pre-paid reservation, I was provided with the information that the driver's name had to match the name on the credit card, and the card had to be provided in order to pick up the rental car. I contacted CarRentals.com, assuming we could easily fix this.

Instead I received a return call from "Alex", who told me if I now cancel the reservation, according to the terms and conditions, I would be responsible for a cancellation fee. 1. They won't let me simply keep the reservation and change the credit card to the driver's credit card. 2.

They won't let me cancel the reservation and place a new one with a matching driver & credit card. Yet, their website allows the order to process, KNOWING THE DRIVER'S NAME IS DIFFERENT FROM THE CREDIT CARD HOLDER'S NAME.

I spoke with Alex for 15 minutes on the phone & he was like a broken record, constantly referring to their terms and conditions. ***BUYER BEWARE *** ***DO NOT DO BUSINESS WITH THIS COMPANY *** Their website is a TRAP, and they don't have a clue how to treat their customers!

Reason of review: Poor customer service.

Monetary Loss: $312.

Preferred solution: Full refund.

Car Rentals Pros: Assortment.

Car Rentals Cons: Ethics or values.

Location: 1800 Hyperion Ave, Los Angeles, CA 90027, USA

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